Terms & Conditions

Last updated: September 2026

Welcome to Niche Furniture & Co. These Terms & Conditions apply to your use of the Niche Furniture & Co website and to purchases made through our online store.

By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

Niche Furniture & Co reserves the right to update these Terms & Conditions from time to time. The Terms & Conditions applicable to your order will be those in effect at the time your order is placed.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

1. Currency & Pricing

All prices displayed on our website are in Australian Dollars (AUD) and, unless otherwise stated, include applicable Australian Goods and Services Tax (GST).

We reserve the right to change product prices, promotions and offers at any time. Price changes will not affect orders that have already been accepted and confirmed by Niche Furniture & Co.

While we take every care to ensure pricing and product information displayed on our website is accurate, errors may occasionally occur. If we identify a material pricing or product information error before your order has been dispatched, we may contact you to discuss the error and the available options.

2. Products & Natural Variations

Many of our products are handmade, artisan-made or crafted from natural materials. As a result, individual pieces may feature variations in colour, texture, grain, finish, shape and other characteristics.

These variations are an inherent part of the materials and craftsmanship and are not considered defects where they are consistent with the nature of the product described.

Ceramics

Our ceramics are traditionally handmade and may be placed in wood-fired kilns. Every effort is made to achieve consistency; however, natural variations in colour, glaze, texture, shape and finish are to be expected and celebrated.

Our natural terracotta ceramics are not watertight. We recommend styling these vessels with dried flowers or placing a watertight container inside the vessel when using fresh flowers.

Glazed vessels may be suitable for fresh flowers, subject to the individual product description and care instructions.

Timber & Hemp

Timber and hemp are natural materials, and each piece will display its own variation in colour, grain, texture and character.

Natural timber may develop and change in appearance over time. Exposure to direct sunlight can cause natural materials to fade or change colour, and we recommend positioning these pieces away from prolonged direct sunlight where possible.

Regular care using an appropriate natural oil or beeswax may help maintain the appearance and condition of certain timber and hemp products. Please refer to our Product Care Guide for specific recommendations.

Natural Materials & Finishes

Stone, timber, leather, rattan, hemp, linen, ceramics and other natural materials may feature characteristics such as knots, grain variation, tonal variation, small surface irregularities, marks or other signs of natural character.

Product photography is intended as a representation of each product. Due to natural variation, handmade production and differences between screens and devices, the colour and appearance of an individual item may vary slightly from the images displayed online.

Where a product has specific characteristics or care requirements, these will be outlined in the relevant product description or Product Care Guide.

Nothing in this section limits your rights under the Australian Consumer Law where a product does not meet the applicable consumer guarantees.

3. Product Information

We take care to ensure that product descriptions, dimensions, images, colours, materials and other information on our website are as accurate as reasonably possible.

Dimensions are provided as a guide and may vary slightly between individual handmade or naturally crafted pieces.

We recommend reviewing the full product description, dimensions, materials and care information before placing an order.

If you require additional information about a product before purchasing, please contact us at hello@nichefurniture.com.

4. Orders

Please choose carefully before placing your order.

Once an order has been submitted, it cannot ordinarily be cancelled or changed for change-of-mind reasons. This does not affect any rights or remedies available to you under the Australian Consumer Law.

An order is not considered accepted until payment has been received and Niche Furniture & Co has confirmed the order.

We reserve the right to decline or cancel an order where, for example, a product is unavailable, there has been a genuine pricing or product information error, or we are unable to fulfil the order.

If we cancel an order after payment has been received, we will provide a refund of the amount paid for the cancelled order.

5. Quotes

Quotes issued by Niche Furniture & Co are valid for thirty (30) days from the date of issue unless otherwise stated in writing.

After this period, a quote may become invalid and may be cancelled if confirmation has not been received.

We are unable to hold or reserve stock against an unpaid quote unless otherwise agreed in writing.

Where a quote includes promotional, sale or campaign pricing, that pricing is valid only for the duration of the applicable promotion unless otherwise stated in writing.

Once a promotion has ended, any outstanding quote will be subject to our current pricing.

6. Payment

Payment must be received in full before an order is confirmed and stock is allocated, unless otherwise agreed in writing.

For Trade customers selecting bank deposit as their payment method, a copy of the remittance advice must be provided within forty-eight (48) hours of order confirmation.

An order will not be considered confirmed, and stock will not be allocated or held, until payment or valid remittance advice has been received.

Niche Furniture & Co accepts the payment methods displayed at checkout.

7. Pre-Orders

Some products are offered as pre-orders and will have an estimated arrival period displayed on the website.

Pre-order arrival dates are estimates only and may change due to manufacturing, production, shipping, customs, freight and other factors outside our reasonable control.

We will provide updates by email where we become aware of a material change to the estimated arrival timeframe.

Where a pre-order is significantly delayed or we are unable to supply the product, we will contact you to discuss the available options, including any refund or other remedy required by applicable law.

8. Dispatch & Lead Times

In-Stock Items

Items currently in stock in our Australian warehouse will ordinarily be dispatched within ten (10) business days of the date your order is placed.

This is an estimated dispatch timeframe and may vary during periods of high order volume, public holidays or circumstances outside our reasonable control.

If your order contains both in-stock and pre-order items, we may hold your order until the pre-order items arrive so that your order can be dispatched together.

Where appropriate, we may also split your order so that available items can be dispatched before pre-order items arrive.

If your order is split into multiple shipments, you may receive separate tracking information for each shipment.

Pre-Order Items

Some products are offered as pre-orders and will have an estimated arrival timeframe displayed on the website.

Pre-order arrival dates are estimates only and may change due to manufacturing, production, shipping, customs, freight and other factors outside our reasonable control.

We are generally able to provide an estimated arrival timeframe for pre-order products into our Australian warehouse.

Where we become aware of a material change to the expected arrival timeframe, we will provide an update by email as soon as reasonably practicable.

9. Delivery

Niche Furniture & Co currently offers standard and express courier delivery options, depending on the product and delivery location.

The delivery option and applicable freight cost will be displayed at checkout where available.

Delivery timeframes provided at checkout or following dispatch are estimates only and may vary depending on your location, courier availability and other circumstances outside our reasonable control.

A street address must be provided at the time of placing an order. We are unable to deliver to PO Boxes unless otherwise agreed.

Niche Furniture & Co may request an additional freight contribution for remote or rural delivery locations or where an order requires additional freight services due to its size, weight or other characteristics. Where an additional freight contribution is required, we will contact you before proceeding where reasonably practicable.

10. Delivery Address

It is your responsibility to ensure that the delivery address and contact details provided at checkout are accurate.

If your delivery address changes after placing an order, please contact us as soon as possible at hello@nichefurniture.com and before your order has been dispatched.

If an order has been dispatched to an incorrect address provided by the customer, additional delivery or redelivery costs may apply.

Where reasonably practicable, we will contact you before arranging any additional delivery service or charges.

11. Unattended Deliveries

Where your selected courier service permits unattended delivery, the courier may leave your order in a location they consider reasonably safe, subject to the delivery instructions provided.

If you have specific requirements regarding unattended delivery, please contact us before dispatch.

Where you have expressly authorised an unattended delivery, please ensure the nominated location is reasonably secure and protected from weather and other foreseeable risks.

Nothing in this section limits any rights or remedies you may have under the Australian Consumer Law.

12. Inspecting Your Order & Transit Damage

We take great care when preparing and packaging your order.

We ask that you inspect your order as soon as reasonably practicable following delivery.

If your order arrives with visible damage, please contact us within forty-eight (48) hours of delivery at hello@nichefurniture.com.

Where possible, please provide photographs of:

• the item and the damage;
• the external packaging;
• any visible damage to the packaging; and
• the shipping label.

This information allows us to promptly assess the issue and liaise with our delivery partners where necessary.

Please retain the original packaging and any damaged packaging until we have advised that it is no longer required.

The 48-hour reporting timeframe assists us in investigating transit damage promptly. It does not exclude or limit any rights or remedies you may have under the Australian Consumer Law.

13. Damaged, Faulty or Incorrect Goods

If your item arrives damaged, faulty, defective, materially different from its description, or you receive an incorrect item, please contact us as soon as reasonably practicable.

We may request photographs, videos or other information to help us assess the issue.

Where a product does not meet a consumer guarantee under the Australian Consumer Law, Niche Furniture & Co will provide the remedy required by law.

Depending on the circumstances and the nature of the issue, this may include a repair, replacement, refund or other appropriate remedy.

We will work with you to determine the appropriate resolution in accordance with our obligations under the Australian Consumer Law.

14. Change-of-Mind Returns

Niche Furniture & Co does not accept returns or exchanges for change of mind.

This includes situations where you have changed your preference, selected an incorrect size, colour or finish, or no longer require the product.

We encourage you to carefully review all product dimensions, materials, finishes, colours, care requirements and other product information before placing an order.

If you are unsure about a product or require additional information before purchasing, please contact us and our team will be happy to assist.

This policy does not affect any rights or remedies available to you under the Australian Consumer Law.

15. Custom & Made-to-Order Pieces

Niche Furniture & Co offers selected custom and made-to-order pieces.

If you are interested in a custom piece, we encourage you to contact us before placing an order so that we can discuss your requirements, available options, materials, finishes, dimensions, pricing and estimated lead times.

Once your custom requirements have been agreed, we will provide written confirmation of the specifications and applicable pricing before production commences.

Customers are responsible for carefully reviewing and confirming their custom specifications before production begins, including dimensions, materials, colours, finishes and other requested details.

Once production of a custom or made-to-order piece has commenced, the order cannot generally be cancelled or changed due to change of mind.

Custom and made-to-order pieces cannot generally be returned or exchanged due to change of mind.

This does not affect your rights under the Australian Consumer Law where a product is faulty, defective, not as described or otherwise fails to meet applicable consumer guarantees.

Where a custom piece is made according to the specifications confirmed by the customer, variations that are inherent to the selected natural materials or handmade production process will not necessarily constitute a defect.

16. Designers, Architects & Trade Enquiries

Niche Furniture & Co welcomes enquiries from interior designers, architects and other design professionals.

We do not currently operate a formal Trade Program. However, design professionals are welcome to contact us directly regarding trade pricing, product availability, specifications and other project-related enquiries.

Please contact us at hello@nichefurniture.com to discuss your requirements.

Any trade pricing, discounts or project-specific arrangements will be confirmed in writing and may be subject to individual order conditions.

17. Product Care

Many Niche Furniture & Co products are made from natural materials and require appropriate care to maintain their appearance and condition.

Product-specific care information is provided where applicable and should be followed. For full care instructions and recommendations, please refer to our Product Care Guide.

Natural materials will naturally evolve over time, and appropriate care can help preserve their appearance and longevity.

Failure to follow recommended care instructions, inappropriate use, accidental damage or exposure to unsuitable conditions may affect the appearance and condition of a product.

Nothing in our Product Care information excludes or limits your rights under the Australian Consumer Law.

18. Australian Consumer Law

Niche Furniture & Co complies with its obligations under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law, including guarantees that goods are of acceptable quality, fit for any disclosed purpose, match their description and comply with other applicable consumer guarantees.

Where a product fails to meet a consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund depending on the circumstances and the nature of the failure.

Nothing in these Terms & Conditions excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified.

19. Shopify

Our online store is hosted and powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services online.

Any purchase made through our online store is made directly between you and Niche Furniture & Co. Shopify provides the technology that facilitates our online store but is not the seller of the products offered by Niche Furniture & Co.

Your use of certain Shopify-powered features may also be subject to Shopify's applicable terms and privacy practices.

This reflects the relationship Shopify itself specifies in its current template.

20. Website Content & Intellectual Property

All content on the Niche Furniture & Co website, including photography, product descriptions, branding, logos, graphics, text, designs and other materials, is owned by or licensed to Niche Furniture & Co unless otherwise stated.

You may not reproduce, modify, distribute, publish or commercially use our website content without our prior written permission.

Product images and photography may not be reproduced or used for commercial purposes without permission.

21. Website Availability & Information

We endeavour to keep our website accurate, current and available; however, we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.

We may update, modify or remove website content, products, pricing and availability from time to time.

Nothing in this section limits any rights you may have under applicable law.

22. Privacy & Shopify

Your personal information is handled in accordance with our Privacy Policy.

By placing an order with Niche Furniture & Co, you consent to us collecting and using information necessary to process your order, arrange delivery, provide customer service and otherwise operate our business in accordance with our Privacy Policy and applicable privacy laws.

Our online store is hosted by Shopify. As part of providing the ecommerce platform and related services, Shopify may collect and process certain personal information relating to your access to and use of our online store.

Information you provide through our online store may therefore be processed by Shopify and other service providers that assist us in operating our website, processing payments, fulfilling orders and providing our services. Some of these providers may process or store information outside Australia.

For further information about how we collect, use and protect personal information, please refer to our Privacy Policy.

This is the main Shopify-specific privacy point that was missing from the original Niche version. Shopify's template expressly states that information submitted through the store is transmitted to and processed by Shopify.

23. Limitation of Liability

To the extent permitted by law, Niche Furniture & Co will not be responsible for loss or damage arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies any liability, right or remedy that cannot lawfully be excluded, restricted or modified under applicable law, including the Australian Consumer Law.

Where liability can lawfully be limited, our liability will be limited to the extent permitted by law.

24. Events Outside Our Reasonable Control

We may experience delays or disruption resulting from circumstances outside our reasonable control, including but not limited to natural disasters, extreme weather, international shipping disruptions, manufacturing delays, freight delays, customs delays, industrial action, government restrictions or other unforeseen events.

Where such circumstances occur, we will make reasonable efforts to keep you informed and minimise any resulting delay.

This section does not limit any rights or remedies you may have under applicable law.

25. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated Terms & Conditions will be published on our website and will apply to orders placed after the updated Terms & Conditions take effect.

The Terms & Conditions applicable to an order will be those in effect at the time the order is placed, unless otherwise required by law.

26. Governing Law

These Terms & Conditions are governed by the laws applicable in South Australia and Australia.

Any dispute arising in connection with these Terms & Conditions will be subject to the applicable courts and laws of South Australia and Australia, subject to any mandatory rights or protections available to you under applicable law.

27. Contact Us

If you have any questions regarding these Terms & Conditions, your order, a product or our policies, please contact us:

Niche Furniture & Co
Email: hello@nichefurniture.com
Website: nichefurnitureco.com
ABN: 12 478 065 832