Returns & Exchanges

At Niche Furniture & Co, we want you to feel confident when selecting pieces for your home. We encourage you to carefully review all product descriptions, dimensions, materials, finishes, colours and care information before placing your order.

Change of Mind

Please choose carefully, as Niche Furniture & Co does not accept returns or exchanges for change of mind. This includes where you have changed your preference, selected an incorrect size, colour or finish, or no longer require the product.

If you are unsure about a piece or require additional information before purchasing, please contact us at hello@nichefurniture.com and we’ll be happy to assist.

This does not affect any rights or remedies available to you under the Australian Consumer Law.

Damaged, Faulty or Incorrect Items

We take great care when preparing and packaging your order and ask that you inspect your items as soon as reasonably practicable following delivery.

If your order arrives damaged, faulty or defective, is materially different from its description, or you receive an incorrect item, please contact us as soon as reasonably practicable at hello@nichefurniture.com.

For visible transit damage, please contact us within 48 hours of delivery where possible and provide photographs of the item and damage, external packaging, any visible damage to the packaging, and the shipping label. Please retain the original packaging until we advise that it is no longer required.

The 48-hour reporting timeframe helps us investigate transit damage promptly and does not exclude or limit your rights under the Australian Consumer Law.

Where a product does not meet a consumer guarantee under the Australian Consumer Law, we will provide the remedy required by law. Depending on the circumstances, this may include a repair, replacement, refund or other appropriate remedy.

Custom & Made-to-Order Pieces

Custom and made-to-order pieces cannot generally be cancelled, returned or exchanged for change of mind once production has commenced.

Please carefully review and confirm all dimensions, materials, colours, finishes and other specifications before production begins.

This does not affect your rights under the Australian Consumer Law where a product is faulty, defective, not as described or otherwise fails to meet applicable consumer guarantees.

Natural Variations

Many Niche pieces are handmade, artisan-made or crafted from natural materials. Variations in colour, grain, texture, glaze, finish, shape and other characteristics are inherent to these materials and processes and are not considered defects where consistent with the nature of the product.

Product photography is intended as a representation only, and individual pieces may vary slightly from those pictured online.

Refunds

Where a refund is required and approved, it will be processed to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.

Questions?

If you have any questions about a product before purchasing, or need assistance with an existing order, please contact us at hello@nichefurniture.com.