Shipping & Delivery

At Niche Furniture & Co, we take care to ensure every piece is prepared, packaged and delivered safely. Shipping options and costs vary depending on the size of your order, product type and delivery location.

Dispatch

In-stock items are generally dispatched from our Australian warehouse within 10 business days of your order being placed.

During busy periods, public holidays or circumstances outside our reasonable control, dispatch may take a little longer. Where we become aware of a significant delay, we’ll do our best to keep you informed.

Once your order has been dispatched, you’ll receive tracking information where available.

Shipping & Delivery

We offer standard and express courier delivery, depending on the product and your delivery location.

Available delivery options and applicable shipping costs will be calculated and displayed at checkout where available.

Delivery timeframes provided at checkout or once your order has been dispatched are estimates only and may vary depending on your location, courier availability and circumstances outside our reasonable control.

Please note that we require a street address for delivery and cannot deliver to PO Boxes unless otherwise agreed.

Furniture & Oversized Items

Larger furniture and oversized pieces may require specialised freight depending on the size, weight and delivery location.

Where an additional freight contribution is required, including for certain rural or remote locations, we will contact you before proceeding where reasonably practicable.

If you have any questions about delivery of a larger piece before ordering, please contact us at hello@nichefurniture.com.

Pre-Orders

Products available for pre-order will display an estimated arrival timeframe on the relevant product page.

Pre-order arrival dates are estimates only and may be affected by manufacturing, production, international shipping, customs, freight or other circumstances outside our reasonable control.

If we become aware of a material change to the expected arrival timeframe, we’ll provide an update by email as soon as reasonably practicable.

If your order contains both in-stock and pre-order items, we may hold the order and dispatch everything together once all pieces are available. Where appropriate, we may instead split your order and send available items separately.

Delivery Details

Please ensure your delivery address and contact information are correct before completing your order.

If your delivery details change after placing your order, contact us as soon as possible at hello@nichefurniture.com. Once an order has been dispatched, we may not be able to change the delivery address, and additional delivery or redelivery charges may apply.

Unattended Delivery

Where your selected courier permits unattended delivery, your order may be left in a location considered reasonably safe, subject to any delivery instructions provided.

If you have specific delivery requirements, please contact us before your order is dispatched.

Where you authorise an unattended delivery, please ensure the nominated location is secure and protected from weather.

Damaged in Transit

We take great care when preparing and packaging your order. Please inspect your items as soon as reasonably practicable after delivery.

If your order arrives with visible transit damage, please contact us at hello@nichefurniture.com within 48 hours of delivery where possible.

Please include photographs of the item and damage, the external packaging, any visible damage to the packaging and the shipping label. We also ask that you retain the original packaging until we advise that it is no longer required.

The 48-hour timeframe helps us investigate transit damage promptly and does not limit any rights or remedies you may have under the Australian Consumer Law.

Need a Hand?

If you have any questions about shipping, delivery or the suitability of delivery to your location, please contact us before placing your order at hello@nichefurniture.com.